Privacy Policy
Last updated: 24 June 2026
This Privacy Policy explains how EnglishEssentials101, operated by Pritam Pradhan (“we”, “us”, “our”), collects, uses, and protects your personal information when you use our website and book coaching sessions.
1. Information we collect
- Contact details you provide when booking — name, email address, and phone number.
- Learning details you share, such as your level, goals, and availability.
- Payment information processed securely by our payment gateway, Razorpay. We do not store your full card or banking details on our servers.
- Basic usage data such as pages visited, collected to keep the site working and improve it.
2. How we use your information
- To schedule, confirm, and deliver your coaching sessions.
- To send booking confirmations, Google Meet invites, and feedback reports.
- To process payments and issue refunds where applicable.
- To respond to your enquiries and provide support.
3. Sharing your information
We do not sell your personal information. We share data only with trusted service providers that help us run the service — including Razorpay (payments) and Google (email and Google Meet) — and only to the extent needed to deliver the service, or where required by law.
4. Data retention
We keep your information only as long as necessary to provide the service and to meet legal, accounting, or reporting obligations. You may ask us to delete your data at any time, subject to those obligations.
5. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of non-essential communications at any time.
6. Security
We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
8. Contact
For privacy questions or data requests, contact us at pritampradhan@englishessentials101.com or via Instagram @englishessentials101.