Refund & Cancellation Policy

Last updated: 24 June 2026

We want you to feel confident booking a session with EnglishEssentials101. This policy explains when you can cancel, reschedule, or request a refund for payments made through our website.

1. Cancellation & rescheduling

• 12+ hours before the session: you may reschedule to another available slot at no extra cost, or request a full refund.
• Less than 12 hours before the session: the slot is reserved for you and is treated as delivered; refunds or reschedules are at our discretion.
• To cancel or reschedule, contact us using the details below with your booking information.

2. Refund eligibility

• Coach cancellation: if we cancel a session and cannot offer a suitable alternative slot, you receive a full refund for that session.
• Technical failure on our side that prevents a session from taking place qualifies for a reschedule or full refund.
• No-show by the learner (not joining within 15 minutes of the start time without prior notice) is non-refundable.
• Completed sessions are non-refundable.

3. How refunds are processed

Approved refunds are issued to the original payment method via Razorpay. Once approved, refunds are typically processed within 5–7 business days, though the exact time depends on your bank or card issuer.

4. How to request a refund

Email us at pritampradhan@englishessentials101.com or message us on Instagram @englishessentials101 with your name, the email used to book, the payment reference, and the reason for your request. We will respond within 2 business days.

This policy should be read together with our Terms & Conditions.